Frequently Asked Questions FAQ
Work is also free for foreigners from outside the European Union
What do I need to start working together?
-Smartphone with internet connection and Slovak phone number ( android operating system at least 10, for iphone at least ios 11 )
– Valid food licence for working with food
– Means of transport (Vehicle, motorbike, e-scooter, bicycle)
– Decent and presentable appearance
– Minimum age 16
– Fluency in Slovak, Czech or English
– Cooling gels and thermal bags by vehicle, also a supply card for the vehicle.
What compulsory equipment will I need?
We will provide you with the mandatory equipment for a fee of EUR 50. This is not a refundable deposit!
What if I don't have a food licence?
Do not despair! Although a food licence is essential for working with food, you can get one quite quickly from your GP, provided your health allows it.
What if I am in another fleet but want to be a fleet partner?
Provided you have settled all liabilities with your previous company, we will be happy to help you and sort out the transfer together.
When and how much can I deliver?
Working hours are as flexible as possible! You decide when you will deliver.
Opening hours may vary depending on the city in which you will deliver.
How much can I earn on average?
The amount of earnings depends on the time at which you choose to deliver. If you deliver during the lunch and evening rush hours, you can earn more. To maximize your earnings, we recommend that you go online when there is high demand in your delivery area. You can view demand at any time in the affiliate app.
Do you also work with cash?
Yes you also work with cash that needs to be handed in at selected locations. You are not given cash for orders.
Online cash deposit can be found via the support in the partner app, where a unique link will be generated to redirect you to the payment gateway. We recommend depositing via Apple pay/ Google pay or credit card, as it takes 2-3 days for the transfer to go through.
The pre-set amount of 1 euro needs to be adjusted when depositing to the amount of undeposited cash you see in the “Finances” section of your affiliate app.
How much % does the fleet take?
Agreement on work activity
– The above commission system is inclusive of levies for one billing period (2 weeks)
– from 0€ to 401 – commission 16%
– from 401€ to 599€ – 14% commission
– from 600€ and more – commission 13%
Student temporary work agreement
– The above commission system is inclusive of deductions for one billing period (2 weeks)
– from 0€ to 401 – commission 16%
– from 401€ to 599€ – commission 14%
– from 600€ and more – commission 13%
Cooperation for a permanent employment relationship (contract is possible only for City of Bratislava)
– The above commission system is inclusive of levies for one billing period (2 weeks)
– from 0€ to 401 – commission 16% + 25€
– from 401€ to 599€ – commission 14% +25€
– from 600€ and more – commission 13% + 25€
Cooperation with a self-employed person
– 10% commission, billing is provided by our Fleet on a 2 weekly basis.
INDIVIDUAL COOPERATION
– Upon agreement, we will tailor an individual contract type tailored to you.
– The above commission system is inclusive of deductions for one billing period (2 weeks)
When to deposit the cash?
1. Every day if you reach €100
– If you reach €100 in cash payments during the day, you must go to deposit the money at a partner branch or online using the Comgate payment gateway after the end of the delivery, no later than 16:00 the following day
– For example, if you reach €105 during Monday’s delivery, you need to deposit the money at a partner branch or online using the Comgate payment gateway after the delivery has finished, no later than 4pm the following day (Tuesday)
2. Once a week, if you do not reach 100€
– If you do not reach €100 in cash payments during the day, you do not need to go to the partner branch on that day to deposit the money
– If you do not accept any more cash payments during the week (Monday-Sunday) or you do not reach a cash balance of €100, you need to make a deposit or online deposit using the Comgate payment gateway by 4pm on Tuesday of the following week (for the previous week)
– Please always deposit the full amount of cash shown in the finance section of the app
E.g. if you received cash payments of €17 on Monday you do not need to deposit the money on that day
– If you have a cash balance of €17 from the previous week on Monday, this cash must be deposited by Tuesday 4pm
3. As soon as you reach 200€
– If the app sends you a notification that you have reached the maximum cash balance, find your nearest deposit point and deposit the cash or you can do so online using the Comgate payment gateway If you do not deposit the cash, you will not be able to accept any further orders.
– You can check your cash balance in the finance section of the app, and you can also deposit cash before you reach the maximum cash amount. e.g. before the evening rush you see that you have €170
– If the deposit points are closed (after 8pm or on a public holiday) your ability to take cash orders will be removed, but you will be able to continue delivering non-cash orders.
How are payments made?
2 x per month, namely:
- for the earnings period from the 1st to the 15th of the month, your salary will be credited to your account between the 25th and the 28th of the same month
- for the earnings period from the 16th to the 31st day of the month, you will be paid between the 10th and the 13th day of the following month
What bonuses can you get?
Up to €100 transfer bonus
Referral bonus up to €100
